A New Path for Archon Releases

Big changes are coming to how we source StarCraft, Trench Crusade, and other Archon Studio releases, and we finally have some encouraging news to share.

First, thank you for your patience while we have worked through this. We know these delays have been frustrating. Many of you have been waiting far longer than you should have, and getting clear, useful answers has been a struggle on our end as well.

We have now established a relationship with a new distributor that works more closely with Archon Studio to source these releases. We are expecting units for outstanding orders to begin shipping to us shortly, and we will fulfill those orders as the products arrive.

For more than a month, our experience trying to source Trench Crusade through Universal has involved vague responses, incomplete information, and little meaningful progress. That has left us unable to give our customers the answers they deserve. We have ended that sourcing relationship for Archon Studio products and moved to the new vendor.

So far, the difference in communication has been substantial. We have had actual discussions about what we need as a retailer, what our customers expect, and what the Portal community brings to games like StarCraft. To their credit, this distributor has spent time listening, answering questions, and working through those needs with us.

That is refreshing, but we are keeping our expectations grounded. Better conversations are a good start. Products arriving and customers receiving their orders are what will ultimately prove whether this arrangement works.

This gives us a path forward for releases we had been preparing to step away from. We are hopeful it will mean more dependable access, clearer information, and fewer headaches for both our customers and our staff.

We will share more concrete updates as shipments are confirmed. Thank you for sticking with us while we work to get this sorted.

Update: Within 10 minutes of publishing this post, we received confirmation that our new distributor is already processing and shipping the items we had been waiting on through Universal for over a month. Talk about service! There is still work ahead, but this is exactly the kind of follow-through we have been looking for. We will get your orders moving as soon as those shipments arrive.