The review request you received is part of an automated system and isn’t something we manually control. That said, we completely understand how frustrating it must be to get a review prompt before your issue was resolved.
To be clear, this situation stems from Baron of Dice, who handled the fulfillment of your order.
As mentioned in our earlier message, because this was not fulfilled by us, we are unable to intervene or provide direct assistance. We’re just as frustrated as you are when partners (carriers, third party vendors, etc) fall short of expectations.