What are backorders and when can they be canceled?
Backorders are for items that are currently out of stock but can be ordered from the supplier. These take between 1-2 weeks to arrive at the Portal, though sometimes they may take longer. You can cancel a backorder only before we place the order with our supplier. Once the order has been placed with the vendor, it cannot be canceled under any circumstances. For example, our restock orders with Games Workshop are finalized every Monday by 12 PM EST, so cancellation requests must be submitted before the following Monday after placing your original order.
How do preorders work and when can they be canceled?
Preorders allow you to purchase new releases before they are publicly available in our store. These orders follow a strict "street release" date given by the supplier. They will never arrive to you or be available in our store until that date. Sometimes, but rarely, these items run late. You can cancel a preorder any time before the cutoff, which is the Friday following the initial preorder date. For instance, if a Games Workshop preorder launches on a Saturday, you have until the following Friday to cancel.
What are special orders and can they be canceled?
Special Orders refer to "Online Only" items from the Games Workshop webstore. These are items that are not readily available in our store. These orders are made specifically on demand and cannot be canceled once the item is secured from the supplier. If Games Workshop is sold out of the item in their store, we cannot get them either. However, we check the supplies at least twice daily and are ready to purchase when they are available. Special orders are considered "final," and cannot be refunded or returned after we have purchased the item.
What is the return policy for backordered, preordered, or special order items?
If the return window has passed, and once you receive any of these items, you may return them in accordance with our standard return policy, assuming they meet the usual criteria for returns. This allows you flexibility even if the cancellation period has passed.
Who can I contact if I have more questions?
If you need further assistance or have additional questions regarding your order, please do not hesitate to contact our customer service team at support@wargameportal.com. We are here to ensure your experience with Wargame Portal meets your expectations.