You go into your Local Game Store, eyeing the shelves for that perfect kit to complete your army—but it’s not there. You approach the counter and chat with the staff. They understand your need, jot down your request, and promise to add it to their next order. Sound familiar? This is how hobby shops have operated for years, working to get the items their customers want, even if it means going beyond what’s readily available on their shelves. But finding this level of service online? That’s a different story. This is where Wargame Portal steps in, bringing the same commitment to availability, flexibility, and customer service to the digital space with our backorder program.
At Wargame Portal, we know the frustration of discovering a favorite item is out of stock. That's why we developed our backorder program, a service that sets us apart by giving you access to items not typically stocked, so you’re not limited to what’s immediately available on our shelves. Unlike other stores where you can only buy what’s on hand, our backorder option opens up possibilities, allowing us to get you exactly what you’re looking for, even when it isn’t readily available. However, to keep this program running smoothly, it’s essential for customers to set realistic expectations. Let’s take a closer look at how backorders work and why a bit of patience goes a long way.
How the Backorder Program Works
When you place a backorder, you’re essentially reserving an item that’s currently not in stock. Once we have your order, we work directly with our suppliers to bring that item in, ensuring it gets into your hands as quickly as possible. While we do everything in our power to expedite this process, backorders depend on supplier timelines and logistics. This means there’s an element of unpredictability involved; our suppliers operate on their own schedules and may sometimes face delays.
Every backorder status is clearly listed, ensuring transparency at every stage of your order. From the collection page, to the product page under the Add to Cart button and even in your cart before checkout, the item’s backorder status and timetable is visible, and we ask that you take a quick moment to confirm it. By doing so, you’ll know from the start that you’re purchasing an item on backorder, which may require patience.
Misunderstandings & Expectations
Unfortunately, we’ve noticed a rising trend of customers who overlook this backorder status. Some customers have falsely claimed that items were advertised as in stock or accused us of being misleading. Rest assured, we make every effort to prevent confusion, but it seems that, in some cases, the excitement to purchase has overshadowed the need to review order details carefully.
Our team has placed backorder notifications in multiple locations and in a variety of clear formats to ensure transparency. We understand how easy it is to rush through the checkout process, but we kindly ask that you take a brief moment to confirm your order’s status. Our dedicated team is here to assist, but they also need your cooperation in reading and understanding the status of your orders before reaching out with concerns.
A Partnership Built on Trust and Patience
The flexibility of our backorder program has become a valued service for our long-time customers, who love knowing they can access rare items through Wargame Portal. Our goal has always been to make it easier for you to get the products you love, even if it takes a bit of extra time. However, we need this program to be a partnership—one that works when customers engage with the order process in good faith.
We encourage everyone to keep expectations realistic and practice a bit of patience. Each backorder is a journey to bring you the items you want most, not an instant transaction. By approaching backorders with a clear understanding of the process, we can continue to offer this unique service to all customers.
Thank you for supporting Wargame Portal and for being a part of this shared mission to make rare and unique items accessible and affordable. We look forward to bringing your favorite products to your tabletop!