Split Shipping Is Back at Wargame Portal
We’ve got some good news for anyone who likes mixing in-stock items with pre-orders, backorders, and special-order products.
Split Shipping is officially back at Wargame Portal!
Our Dev Team has been hard at work behind the scenes for the past few months rebuilding the split-shipping experience and bringing it directly into checkout. The goal was simple: give you more control over when your order ships without making the checkout process complicated.
And now, it’s live.
You Decide How Your Order Ships
If your cart contains a mix of in-stock products and items that are pre-order, backorder, or special order, you’ll now be presented with a choice in your cart before checkout.
You can choose the option that works best for you.
Hold Your Order
Want to keep things simple?
Choose Hold Your Order, and we’ll keep everything together until every item in your order is available.
Once the entire order is ready, we’ll pack it up and send everything at once.
There is no additional shipping charge for holding your order.
Ship What’s Ready Now
Don’t want your in-stock items waiting around for something else to arrive?
Choose Split Shipping, and we’ll send the available portion of your order right away.
The remaining pre-order, backorder, or special-order items will stay with us until they become available, at which point we’ll send the rest of your order separately.
A small additional split-shipping fee is charged at checkout to help cover the cost of the additional shipment.
PortalPass+ Members Save Even More
Split Shipping is also getting another PortalPass+ perk.
PortalPass+ members receive Split Shipping for 50% off the normal split-shipping fee.
So if you regularly combine available products with upcoming releases or restocks, you can get the products that are ready sooner without paying the full additional shipping cost.
Why We Brought It Back
Mixed orders have always presented a bit of a tradeoff.
Maybe you’re placing a larger order and want to take advantage of a pre-order at the same time.
Maybe the army box you want is ready to ship, but the paints or models you added are currently on backorder.
Previously, that often meant choosing between placing separate orders or waiting for everything to become available.
We wanted to make that easier.
With the return of Split Shipping, you can build the order you actually want and then decide how you’d like us to handle it.
Want everything together? We’ll hold it.
Want the available stuff now? We’ll split it.
Simple as that.
Built Into Checkout
The biggest change this time around is that the process is handled directly during checkout.
When an eligible mixed cart is detected, you’ll be given the appropriate options automatically. There’s no need to contact Customer Support after placing your order or leave special instructions asking us to separate items.
Choose your preference, complete checkout, and we’ll take it from there.
Our team has spent the past few months developing, testing, and refining the system to make sure Split Shipping works cleanly alongside the rest of our order-processing workflow.
We’re excited to finally have it back.
More Control Over Your Orders
Split Shipping is another step toward giving Portal customers more flexibility over how their orders are handled.
Whether you’re waiting on the next big pre-order, grabbing something currently on backorder, or just adding one more special-order kit to the pile, you no longer necessarily have to make your entire order wait.
Split Shipping is available now at checkout on eligible mixed orders.
Head over to the Portal, load up your cart, and choose the shipping option that works best for you.
Want to learn more details, limitations and more? Read our Help Center article on the topic here.
