Due to ongoing issues with deliveries, missed pickups, and unreliable service, we have officially discontinued USPS shipping for orders within the continental United States (CONUS). This decision was made to ensure better reliability, faster transit times, and a smoother overall shipping experience for our customers.
Who Is Affected?
All customers placing orders with a delivery address in the continental United States will no longer see USPS as a shipping option at checkout. Instead, UPS will handle all CONUS shipments.
Who Still Has USPS as an Option?
Customers in OCONUS locations—including Hawaii, Alaska, U.S. territories, and military addresses (APO/FPO/DPO)—will still have USPS available at checkout. UPS does not service these locations, or the costs are prohibitively high.
Why the Change?
We’ve faced repeated problems with USPS, including:
- Missed pickups causing unnecessary shipping delays
- Lost or severely delayed packages with limited tracking updates
- Poor customer support and resolution times
- Unreliable estimated delivery dates
UPS provides better tracking, more reliable delivery, and a generally smoother experience for both us and our customers.
FAQ – What This Means for You
Q: Can I still use a PO Box for my shipping address?
No. UPS does not deliver to PO boxes, so you must provide a physical address when checking out.
Q: Will my shipping costs change?
Shipping costs may vary slightly depending on package size and destination. However, UPS provides better transit times and more consistent service, making it a more reliable option overall.
Q: What if my only address is a PO Box?
If you do not have access to a physical address for delivery, we recommend checking with a local UPS Store or a similar service that offers a physical street address for package reception.
Q: I’m in Hawaii, Alaska, a U.S. territory, or a military address. Will my shipping change?
No, USPS will still be available for OCONUS locations, as UPS does not service these areas or is significantly more expensive.
Q: Will my order arrive faster with UPS?
In most cases, yes. UPS provides better tracking, more consistent delivery windows, and fewer lost or delayed shipments compared to USPS.
Q: What about returns?
Returns will remain to be handled the way they currently are and customers will receive the best label our third party returns provider suggests.
Q: Will I still get tracking updates?
Yes! UPS provides robust tracking with real-time updates, allowing you to monitor your order every step of the way.
This change allows us to provide a more reliable shipping experience while ensuring your orders arrive on time and without unnecessary delays. If you have any questions or concerns about this update, feel free to reach out to our support team.