Captain Uriel Ventris

• What are special order items?
  Special order items are items bought directly from Games Workshop online and are not normally available to retailers like Wargame Portal.
• What happens if this item is sold out at Games Workshop's online store?
  Because of the nature of these items, we must buy them direct like everyone else. If they are sold out at GW, we cannot get them either. We allow customers to "pre-order," the item in a sense. Once they are available again, we order and the ship out.
• Why is it boxed in a generic Games Workshop box?
  These items were taken out of retail circulation and product specific cartons aren't produced for them. The images on the website are placeholders. Items come in the classic white Citadel box or the new 40k themed black box.

For more info, click here.

What is a backorder?
A backorder occurs when an item is temporarily out of stock but will be available again soon. Placing a backorder reserves the item for you once it’s back in stock.

How long does it take for backordered items to arrive?
Backorder times can vary depending on the supplier and product availability. While we strive to restock items as quickly as possible, timelines can be uncertain. If you have questions about your backorder status, feel free to reach out to us anytime.

Will my payment be processed immediately for a backordered item?
Yes, payment is processed when you place the backorder to secure your reservation. This helps ensure that you receive the item as soon as it becomes available.

Read more here